Support teams live in a loop of reading, writing, and re-explaining. Claude Cowork breaks the loop: it drafts personalized responses grounded in your help docs, summarizes long ticket histories before escalations, turns resolved tickets into knowledge base articles, and synthesizes weekly voice-of-customer reports from the queue. Agents stop typing the same answers and start resolving the hard ones.
Trained by Evan Weber
25-year digital marketing veteran, founder of Experience Advertising, and daily Claude Cowork power user. Evan trains you live on screen share using your actual workflows, not slides or theory.
Real workflows built in real sessions, not theory, not slides.
Claude reads the ticket and your help documentation, then drafts an accurate, personalized response in your brand voice — agents review and send instead of composing from scratch.
Before any handoff, Claude compresses the full ticket history into a structured brief: the issue, what's been tried, customer sentiment, and recommended next step.
Claude reviews resolved tickets, identifies questions without articles, and drafts KB entries from the actual resolutions — turning your queue into documentation automatically.
Weekly, Claude reads the queue and synthesizes themes: emerging issues, feature requests, sentiment shifts — the report product and leadership always ask support to produce.
Claude reviews a sample of sent responses against your quality rubric — accuracy, tone, completeness — and produces coaching notes per agent, making QA continuous instead of quarterly.
Refund denials, outage apologies, policy explanations — Claude drafts the messages that need exactly the right tone, with empathy and clarity, for human review before sending.
We've pre-filled the basics — adjust the description to match your actual week and get a tailored report in 30 seconds. Free, no commitment, instant.
Five copy-paste prompts that cover the highest-leverage customer support manager workflows above. Drop them into Claude Cowork, fill in the brackets, and see results today — no session required.
In your first session, Evan will load your help docs and tone guide into a response-drafting workflow. Your agents will leave with a system that produces accurate, on-brand draft responses for your most common ticket types instantly.
Two published sessions, both live on screen share with Evan Weber. Pick the length that matches how much work you want to cover.
$300 USD
Standard offer: 1 to 4 people
Best for one priority workflow. Bring a single task, approved sample inputs, and a clear idea of what a useful result looks like.
$1,000 USD
Standard offer: up to 8 people
Room for several workflows or more practice with each one. The time is shared across the group, so agree on priorities before booking.
Software subscriptions and usage costs are separate from the session fee.
You're welcome to record the session with agreed permissions, and you own that recording. Confirm any trainer-provided recording, follow-up materials or support before booking.
Larger groups, implementation work, or software development are handled as a custom quote: request a team workshop quote or discuss a development project.